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Elevator Emergency

What You Should Do

  • Downtown Campus: If you become trapped in an elevator pick up the elevator phone. An elevator maintenance company will automatically be contacted and dispatched to your location to release you from the elevator.
  • Other Campuses: If you become trapped in an elevator use the elevator phone or a cell phone to call the TUPD emergency line.
    • TUPD Emergency Numbers are:
      • Tulane Uptown Campus Police emergency: 504-865-5911
      • Tulane Downtown Campus Police emergency: 504-988-5555
      • Tulane National Primate Center Police emergency: 985-871-6411
      • Other Campuses: Call 911
  • Tell the TUPD dispatcher your name and that you are stuck in an elevator.
  • Give the TUPD dispatcher the name of the building.
  • Tell the dispatcher which elevator you are in and how many people are with you.
  • If the phone in the elevator does not work, push the "Emergency" or "Bell" button until you hear acknowledgment that help is on the way.
  • Do not attempt to exit the elevator if the doors open and you are between floors, unless instructed to do so by emergency personnel.

What Will Happen

  • TUPD will immediately dispatch officers to the scene.
  • TUPD Dispatch will activate the Tulane Campus Services, elevator maintenance contractor, NO Fire Department, Tulane EMS and NO EMS, as necessary.
  • TUPD will establish on-scene command and coordinate all responding agencies.